DC2Vue is proud to announce that we have achieved certification for our Support at Home API integration with Services Australia – an important milestone for in-home aged care providers navigating the new Support at Home environment.
From 1 November 2025, the Support at Home program replaced the Home Care Packages Program and Short-Term Restorative Care Programme, introducing new requirements around budgets, claiming, participant contributions, and payment processes.
For providers, this is not just a compliance change. It is an opportunity to reduce manual work, remove duplication, and improve the way teams manage client funding, claims, contribution information, and reconciliation.
DC2Vue’s certified Support at Home API integration is designed to help providers move away from manual file handling and toward a more connected, automated process forming part of our broader support at home module.
What This Means for Support at Home Providers
Support at Home providers need accurate and timely access to participant budget information, claims data, contribution details, and payment outcomes. Many of these processes have traditionally involved manual entry, CSV uploads, downloaded response files, and administrative follow-up. Our home care management software is built to solve exactly this.
With DC2Vue’s Support at Home API integration, aged care providers can reduce these manual steps through direct system-to-system integration meaning less time spent on administration and more time focused on service delivery, client support, and financial accuracy.
Real-Time Visibility of Remaining Participant Budgets
One of the most requested capabilities from providers is the ability to see how much budget a participant has remaining – information that is critical for service planning, client communication, care coordination, and financial management.
With DC2Vue’s Support at Home API integration, teams can access remaining budget information more easily, giving the whole organisation clearer insight into available funding at any point in time. This links directly to our care coordination software, ensuring care managers always have the financial context they need.
Care managers can have better conversations with clients and families. Finance teams can monitor funding utilisation more confidently. Operational teams can plan services with a clearer understanding of available budgets.
Key Benefits
- Better visibility of remaining participant budgets
- Improved service planning
- More informed conversations with clients and families
- Reduced need for manual budget checks
- Greater confidence in funding and utilisation decisions
Reducing Manual Budget Entry
One of the biggest improvements is the ability to access participant budget information directly through the API.
Many providers currently need to manually enter or update client budget information in their home care software – a time-consuming process that increases the risk of data entry errors, especially when managing large numbers of participants.
With DC2Vue’s integration, providers can retrieve available budget information more directly, reducing repeated manual entry and helping teams work with accurate, up-to-date funding data.
Key Benefits
- Reduced manual entry of participant budgets
- Fewer data entry errors
- Better visibility of available funds
- Faster setup and ongoing budget management
- More confidence when planning services with clients
Automating Participant Contribution Information
Another major benefit is the automation of participant contribution information.
After a claim is submitted, providers need to understand how much is payable by the participant. Under Support at Home, participant contributions apply to some services and depend on the participant’s individual circumstances.
In many existing workflows, this involves downloading response files, uploading CSV files, checking data manually, and reconciling contribution amounts inside the provider’s system.
DC2Vue’s integration reduces this manual handling. Instead of relying on a separate CSV upload process, the system retrieves participant contribution information through the API creating a smoother workflow between claiming, contribution calculation, billing and claiming, and finance operations.
Key Benefits
- Reduced reliance on CSV uploads
- Faster visibility of participant contribution amounts
- Less manual checking and re-keying
- Improved accuracy for billing and finance teams
- A more streamlined process from claim submission to client contribution
Improving Claiming and Reconciliation
DC2Vue’s integration is designed to support a more efficient reconciliation process after claims are submitted. Combined with our revenue cycle management module, providers gain end-to-end financial visibility across the entire Support at Home claiming workflow.
Today, aged care providers may need to wait for a response file, download it, upload a CSV into their system, and manually reconcile the claim amount against the amount paid. With the API integration, DC2Vue helps providers compare:
- What was claimed
- What was paid
- What contribution is required from the participant
- What budget remains after payment activity
This creates the foundation for a more automated reconciliation workflow; giving teams the information they need in one place, rather than working across multiple files and manual checks.
Why this Matters
The transition to Support at Home is a major operational change for aged care providers. It affects care delivery, finance, administration, compliance, and client communication.
DC2Vue’s Support at Home API integration helps providers respond to this change with automation rather than more manual work. By connecting directly with Services Australia APIs, our support at home module care helps providers reduce duplication, improve data accuracy, and give their teams better visibility across the full funding and claiming process.
Talk to DC2Vue About Support at Home
If your organisation is preparing for Support at Home or looking to reduce manual administration across claiming, budgets, participant contributions, and reconciliation, our support at home module can help.
Our team can show you how the Support at Home API integration works inside DC2Vue and how it can support your operational, finance, and care teams. Request a demo today or get in touch to discuss your Support at Home readiness.
Speak with our experts today to discuss your Support at Home Transition!
Frequently Asked Questions
What is the Support at Home API integration?
DC2Vue’s Support at Home API integration is a certified, system-to-system connection with Services Australia that allows aged care providers to automate budget retrieval, claiming, participant contributions, and reconciliation – replacing manual file uploads and CSV-based workflows. It is part of DC2Vue’s broader home care management software.
When did the Support at Home program start in Australia?
The Support at Home program commenced on 1 November 2025, replacing the Home Care Packages Program and the Short-Term Restorative Care Programme.
How does the Support at Home API reduce manual work for aged care providers?
Instead of manually entering budget data, downloading response files, and uploading CSVs, the API connects DC2Vue directly to Services Australia – automating the flow of budget information, contribution data, and payment outcomes in real time.
What are participant contributions in the Support at Home program?
Participant contributions are the amounts a client is required to contribute toward certain services under Support at Home. They typically apply to independence and everyday living services, but not to clinical supports such as nursing care. DC2Vue’s integration helps providers retrieve this information automatically after a claim is processed.
What’s the difference between manual claiming and API-based claiming for Support at Home?
Manual claiming typically involves submitting files through the Aged Care Provider Portal, downloading response files, and reconciling data by hand. API-based claiming through DC2Vue automates this process, giving providers faster access to payment outcomes, contribution amounts, and remaining budgets all within the DC2Vue Support at Home Module.
