Mental health care is evolving and so are the expectations of patients, clinicians, and healthcare leaders. At the forefront of this evolution is Avive Health, a purpose-built mental health organisation delivering specialised inpatient and outpatient services across Brisbane and the Mornington Peninsula.
Founded in 2021, Avive Health was established with a mission to restore dignity and confidence in the mental health recovery journey. But apart from building two state-of-the-art hospitals, Avive Health also needed to rethink how care was delivered, documented, and connected.
Within a matter of weeks, the Avive Health team transitioned from paper-based workflows to a digital health platform for mental health. Avive Health chose DC2Vue – our flagship advanced digital health platform designed to empower clinical teams, enable real-time collaboration, and support future-ready care.
This case study shows how DC2Vue enabled Avive Health in bringing together people, processes, and technology to create a smarter, more human approach to mental health care.
Rethinking the Model of Care
DC2Vue’s modular EMR design and configurability were key to supporting Avive Health’s unique model of care, demonstrating the digital health platform’s ability to serve diverse healthcare environments.
Launching two hospitals just days apart is a bold move for any health organisation. For Avive Health, it was more than an operational challenge, it was an opportunity to reshape the model of care entirely.
“It was clear from the start that we needed a digital platform that could support our vision,” said Sue-ellen Blomfield, Chief Operating Officer at Avive Health. “We had to move fast, and we needed a digital partner that could adapt with us.”
Avive Health partnered with Data Capture Experts to co-develop a tailored mental health hospital software solution. The result was a bespoke implementation of DC2Vue – an integrated, cloud-based platform designed to streamline care delivery from the moment a patient is admitted.
A Platform That Puts Patients First
“DC2Vue has changed the way we engage with our patients,” stated Sue-ellen.
Transitioning from paper to digital wasn’t just about efficiency. For Avive Health, the goal was more time at the bedside, not behind a screen. Clinical staff, nurses, and allied health professionals now use DC2Vue to document, coordinate, and monitor patient care. The user-friendly interface ensures that care plans are easily accessible at the start of every shift, allowing clinicians to focus on what matters most: the people in their care.
With the DC2Vue platform, the team at Avive Health now spend less time chasing paperwork and more time supporting their clients, which is the core of what they do.
The modular nature of DC2Vue means clinical teams can tailor care plans and workflows precisely to their specialty and organisational complexity – making it equally effective in mental health, acute, and community care settings.
Real-Time, Role-Based Visibility
In mental health settings, things can change in an instant. Escalation events, changes in patient behaviour, and care plan updates require immediate response and shared understanding. That is why one of the biggest benefits of DC2Vue is its real-time visibility across teams.
“Our allied health team can look at a patient’s progress notes, while doctors and nurses are updating treatment plans all at the same time,” explained Monique Nicolauo, General Manager at Avive Clinic– Mornington Peninsula. “Even our intake and admin teams have access to the information they need.”
This kind of care coordination in mental health ensures that everyone, from frontline staff to operational leaders, can work from a single source of truth. No more fragmented systems. No more data silos. Just one connected platform.
Smarter Intake and Triage
First impressions matter especially in mental health care. Avive Health’s intake and triage system, powered by DC2Vue, allows staff to assess and prioritise new admissions in real time. This not only supports safer care transitions but also ensures that each patient’s needs are understood and acted upon from the outset.
The platform’s built-in tools allow intake teams to:
- View patient history and assessments
- Coordinate bed availability and ward planning
- Flag risk factors or behavioural alerts early
This level of responsiveness is essential in environments where care needs can change hour by hour.
Optimising Workflows Without Compromising Care
One of the strongest recurring themes in the Avive Health digital transformation success is how DC2Vue helps staff stay efficient without losing sight of compassion.
“We want to spend less time on a screen and more time face-to-face with our clients,” stated Katie Lee, Registered Nurse at Avive Clinic – Mornington Peninsula. DC2Vue is a great way of making sure that your care plan is up to date.
By consolidating clinical notes, assessment templates, and operational data into one modular interface, DC2Vue reduces friction while enabling care providers to customise the system for their specific clinical disciplines and processes.
Governance, Accreditation & Outcome Reporting
Beyond patient care, DC2Vue also supports daily governance and long-term compliance.
At Avive Health, patients complete outcome surveys during admission and again upon discharge. This data feeds into real-time dashboards that help clinical leaders:
- Monitor individual and population outcomes
- Identify patterns and continuous improvement opportunities
- Support accreditation processes and health fund reimbursement requirements
“We can now review how patients are feeling when they leave our care and use that data to improve,” stated Kate Pattison, National Health Information Manager at Avive Health. In a sector where transparency and accountability are increasingly vital, this capability makes a meaningful difference.
Billing, Insurance Claiming and Reporting
Beyond supporting clinical care, DC2Vue streamlines the complex processes of billing, insurance claiming, and mandatory reporting. The platform automates accurate invoice generation and insurance claim submissions while ensuring compliance with healthcare funding models and statutory reporting requirements. This integration reduces administrative burden and accelerates reimbursement, helping organisations boost financial sustainability alongside clinical excellence.
Building for the Future: Avive at Home & Beyond
Avive Health’s transformation didn’t end with two hospitals. With the recent launch of their cloud clinic platform and Avive at Home strategy, the organisation is now taking mental health care beyond hospital walls.
This hybrid model enables outpatient care to be delivered from the comfort of home, while still maintaining the same quality standards, clinical oversight, and patient engagement.
“We knew we needed a company that could grow and adapt with us,” Sue-ellen reflected. “DC2Vue isn’t just a system, it’s a strategic partner.”
DC2Vue’s flexible digital health platform provides a foundation not only for inpatient and outpatient mental health services but also for broader integrated health ecosystems — supporting future growth into aged care, community health, and hybrid care models like Avive at Home.
Explore how DC2Vue can help your team deliver safer, smarter, and more connected care.
